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Terms

The following terms and conditions, which are an integral part, apply to purchases in the online store www.kovonastroje.cz. Terms and conditions define and specify the rights and obligations of the seller (supplier) and the buyer (customer). The seller is the operator of the internet shop Kovonástroje s.r.o., based in Bohuslavice u Zlína, č.p. 205, IČO (05967473), C 99255 maintained by the Regional Court in Brno

Postage amount

 is specified in Delivery and Payment Terms

Order

The customer is informed about his order by e-mail immediately after the order is made.

 

The legal relations between the seller and the consumer are governed by the following terms and conditions and, furthermore, by these Terms and Conditions not regulated by Act No. 89/2012 Coll., The Civil Code (hereinafter referred to as the “Civil Code”), Act No. 634/1992 Coll. on Consumer Protection as well as regulations regulating relations between the seller and the buyer.


The legal relations between the Seller and the Entrepreneur are governed by the following Terms and Conditions and, furthermore, by these Terms and Conditions not regulated by Act No. 513/1993 Coll.

By sending the order, the buyer confirms that he has had the opportunity to become familiar with these publicly available terms and conditions and that he agrees with them. The Buyer is notified of these Terms and Conditions in a sufficient manner before the order is placed on the top page of the homepage and also in the 4th step before placing the order, and has the opportunity to get acquainted with them, or request them by e-mail or phone number which are listed in the "Contact" section.

Conclusion of the purchase contract:

The displayed goods in this e-shop are considered as an invitation to submit a bid by the buyer, the order by the buyer is then considered an offer to conclude a purchase contract by the buyer. The purchase contract (acceptance by the seller) takes place when the customer pays the purchase price, ie by paying the advance payment invoice or cash on delivery. The payment of the goods by the customer without background (advance invoice) does not mean acceptance of the order by the seller, nor does it lead to the conclusion of the purchase contract.
By this payment, the Buyer agrees with the terms and conditions as of the moment of placing the binding order and is bound by them at the moment of conclusion of the purchase contract.

The concluded contract and the personal data provided are archived by the seller for the purpose of successful fulfillment of the contract and this data is not accessible to third non-interested parties with the exception of the carrier (Czech Post, PPL, DPD, etc.). Information on the individual technical steps leading to the conclusion of the contract is apparent from these terms and conditions, where the process is clearly described.

Customer Info:
It is possible that the goods you order in the meantime will be sold directly at the store, or may already be invoiced on a prepayment invoice of another customer - in this case, you will be informed immediately upon receipt by our staff. Thank you for your understanding.

Price change and printing errors reserved. In the event of a product price change, you will be informed by telephone or e-mail by our staff.

Order Options

 

You can order them in the following ways:

    Via e-commerce ("e-shop")
    Email (email)
    Personally
    By phone

 The Seller undertakes to inform the Buyer properly about the characteristics of the products sold, the manner of use and maintenance of the product. If necessary with regard to the nature of the product, the Seller shall provide the necessary information in a comprehensible written manual accompanying the product.

 

Buyer's obligations

 

The Buyer is obliged to provide the Seller with the necessary data necessary for the order fulfillment, ie:

    name, surname and domicile or business name and registered office of the buyer,
    Company registration number and VAT number, if registered as a VAT payer,
    code and name of goods according to price list,
    way of removal and transport
    shipping address (if different from home address)
    any other information that the buyer considers important.

By providing this information, the buyer agrees to the processing of personal data for the purpose of processing orders and related actions (invoicing, shipping ...) - in accordance with Act No. 101/2000 Coll. These personal data will not be passed on to non-participating third parties with the exception of the carrier (Czech Post, PPL, DPD ...).

 

Every order received in this e-shop is binding by the Buyer.

Cancellation of the order is possible within 24 hours of making the order. And by e-mail (objednavky@kovonastroje.cz) or by phone (+420 602716471). The Seller is not obliged to accept the change of order at the moment when he has already handed over the goods according to the original order to the carrier or has already modified the goods at the customer's request.

 If the Buyer has canceled the order within the aforementioned period, but has already in some way pointed out the financial amount to the Seller's account (eg by transfer from an account), the Seller is obliged to return this amount. If the buyer wants to cancel his order later, he will only do so by mutual agreement.

Refusal, non-collection by the buyer

If the customer refuses to accept the shipment properly or does not accept it from the shipper within the delivery period, without canceling the order within 24 hours of making the shipment, the seller has the right to reimburse the cost of transportation efficiently incurred by the buyer.

These costs correspond to the cost depending on the chosen shipping method when ordering. The Buyer is obliged to pay the required amount to the Seller's account within 7 days of receiving the payment request.

In the event that despite the non-collection of the shipment the buyer is interested in returning the shipment, the shipment will be resent, but only after payment of the costs for the non-accepted / uncollected shipment.

 

Withdrawal from the contract

When concluding a purchase contract through means of distance communication, the buyer has the right to withdraw from the contract without giving any reason within 14 days of receipt of the goods, when within this period the buyer must deliver to the seller the act with which the current applicable law combines the expression of will to withdraw from the contract . The Buyer may realize this right to withdraw from the contract by either delivering the goods in person to the Seller's shop together with the will to withdraw from the contract, or by sending the goods to the Seller's address at his own expense through one of the carriers together with a written statement of will from the contract resign. In case of withdrawal from the purchase contract by the buyer within 14 days within the meaning of § 1829 of the Civil Code. the buyer has the right to withdraw without any penalty. In such a case, the Seller is obliged to return the amount for the selected transport with the amount for the goods, but only at the amount of the cheapest form of transport offered by the Seller.

In the event that the buyer is not a consumer, the goods are purchased as part of their business or business activities (which is determined by the identification of the ID / VAT number on the purchase document), the right of withdrawal does not arise for the buyer, as the law does not mention this possibility.

The goods must be returned undamaged when using the right of withdrawal, preferably in the original packaging without any signs of use, including all accessories, warranty sheets and instructions. If all of the above conditions for returning the goods are met, the money for the goods will be sent to you by bank transfer within 30 days of withdrawal. The buyer is not entitled to reimbursement of the costs he paid to the seller in connection with the delivery of the goods by the carrier.

The Seller retains the right to withdraw from the Purchase Contract within 5 working days if the item that the Buyer has ordered is not in stock and can no longer be secured.

Warranty
The warranty for the goods is 24 months for the consumer, 12 months for the companies and traders who buy the ID.

Claim procedure
Please send your complaint to us always and only in writing - by email or in a package of goods. Include the invoice number on which the claimed goods are listed, further describe the defect as far as possible and, if possible, also the photo. Also give a phone contact to a person with whom our staff will deal with the claim and wait for our staff to respond.
If you submit a claim without performing the above procedure, it is possible that your claim will be settled later than strictly necessary.

Final provision

 The applicable Terms and Conditions are available for personal collection and on the Website, and each Buyer has the opportunity to become acquainted with them. The Seller is entitled to supplement or change the Terms and Conditions in connection with the change in the applicable legislation with respect to the change in the market of goods offered by the Seller.
Terms and Conditions in this wording come into effect 17.4. 2019 and fully abolishes earlier business terms.